Juanita Neville-Te Rito

Every business has them. The kick-off in February. The conference in May. The mid-year reset when the plan meets reality. The offsite where leaders are meant to come back with fresh eyes. The planning day where next year starts taking shape. They take months to organise and cost a small fortune in time, travel and catering. Yet the question that matters most often gets the least attention: what will your people think, feel and do differently when they walk out? Too many of these moments...

The most transferable lesson from China needs no robot, no app and no capital budget. We went to China expecting the future of retail to be technological. Robots, AI livestream hosts, palm payments - and yes, we saw all of that. But when our delegation compared notes at the end of each day about what had genuinely raised the bar, the conversation kept landing somewhere far less futuristic. It was people. Human is the new luxury China is automating faster than almost anywhere. We were told...

RX Group is expanding into retail media consultancy. To mark the occasion, Juanita Neville-Te Rito sat down with Alex Lawson, Principal at The Media Practice and the newest member of the RX Consultancy team. Alex was integral to establishing and growing Market Media, The Warehouse Group's retail media network. Juanita: For the executives and marketers who've heard "retail media" but couldn't define it, what is it? Alex: Retailers monetising their own assets (website, app, in-store screens,...