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  • Writer's pictureKate Bolland

Shameless Self Promotion

Breakfast Briefing

It’s been a busy few weeks for the RX Group. We were delighted to host an IRL Breakfast Briefing after a three-year hiatus (thanks covid)!

RX Founder and Managing Director Juanita Neville-Te Rito took us on a journey through the changing face of retail for 2023 and beyond. The pandemic gave rise to a whole new set of behaviours, attitudes and expectations and it was great to get some understanding around the key drivers and what that means for business.

From the keynotes, it is clear that the world's current climate particularly the covid pandemic, geo-economic political factors and the growing environmental concerns are having a big impact on the way people live and shop.

Customers are expecting convenience, personalisation, inclusiveness and exclusivity across all channels with innovative experiences. It is vital that retailers have a deep customer understanding and explore making shopping experiences frictionless – whether that be speed of service, inspiration and solutions, or solving a problem I haven’t been able to solve for myself. From lightning-fast returns, AI chatbots and new store formats it is vital that retailers are making an effort to meet and exceed customer expectations in order to gain their hearts and wallets.

A big thank you to all the keynote speakers. Our very own Juanita Neville-Te Rito, Ed and Simon from Joots, Tim from Ambit, Slade from Klarna as well as our media sponsor NZ Marketing Magazine.

Retail Safari 2023

In other news, we are delighted to announce our first post-covid Retail Safari to Shoptalk 2023 in Las Vegas, then onto NYC and then either Austin/Dallas - the Silicon Hills.

This is a must attend event for C-suite and senior retailer leaders', business owners, entrepreneurs, brands and retail industry leaders and experts.

- ShopTalk 275+ senior-level speakers, industry leaders and innovator - Store tours across 5 cities - 121 sessions with senior retail exec leaders from international brands, retailers and innovators - Exclusive fireside chats and experiences

Are you ready for takeoff? We are departing on 25th March 2023.

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