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In this must-read by Feedback ASAP founder Phil Prosser, discover how leading retailers are turning customer feedback into a commercial growth engine. Forget chasing NPS - this is about real-time action, smarter training, and using CX to drive ATV, justify pricing, and boost ROI. If your CX program isn’t helping your frontline win, it’s not working. It’s time to go from data-rich to results-driven.

Moodi’s meteoric rise shows the power of growth by design. Learn how customer advocacy, co-creation, and scarcity fuel success.

Simon Rowles has a brilliant run-down on the New Zealand customer loyalty solutions market

Guest Article | Simon Rowles, New Zealand Partner with Ellipsis & Company Simon is a great friend friend of RX and a partner at Ellipsis...

Simon Rowles discusses changes in NZ's loyalty market and what retailers should do to keep market share.

The retail industry is incredibly resilient and retailers are ready to embrace change. Here are 3 opportunities that retailers can embrace.

This is my second year of reviewing the joy (and distress) that has marked another year on this planet. I have just celebrated an...

This week I celebrated another birthday. It’s not one worth mentioning, it’s in that unspecific age bracket where you’re no longer young,...