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In this must-read by Feedback ASAP founder Phil Prosser, discover how leading retailers are turning customer feedback into a commercial growth engine. Forget chasing NPS - this is about real-time action, smarter training, and using CX to drive ATV, justify pricing, and boost ROI. If your CX program isn’t helping your frontline win, it’s not working. It’s time to go from data-rich to results-driven.

From retail awards returning and Amazon’s B2B launch, to facial recognition tech, viral toys, and AI pilots from Starbucks. ICYMI, here’s what’s been shaping the landscape across Aotearoa, Australia, and beyond.

Discover the future of retail through RX Group’s insights from NRF’s Big Show Asia Pacific in Singapore. From FairPrice’s AI-powered smart carts to live commerce innovations by BeLive, this blog unpacks the tech, trends, and takeaways shaping APAC’s dynamic retail scene. With highlights from our Kiwi retailer delegation and study tour, it’s a must-read for brands eyeing growth across Asia. #RetailInnovation #NRFAPAC #FutureOfRetail

Target Furniture’s Kristian Reinbach joined RX’s delegation to NRF APAC to uncover what’s next in retail. From AI-driven planning to synthetic audiences and customer-first innovations, his key takeaways offer a playbook for future-focused retailers ready to evolve.

Generative AI in retail: all talk, little action? Key takeaways from the NORA Summit + where retailers can start for real impact.

Adaptability drives retail success. From Kmart’s RFID to The Warehouse’s missteps, see how innovation is reshaping performance in retail.

Nichola Quail, Founder and CEO of Insights Exchange explores Virtual Audiences and what this means for your business

RX's Gina Brugh discusses why NZ and Australian retailers need to start adopting artificial intelligence.

RX's Kate Bolland discusses AI and the future of marketing as well as some tools to add to your marketing tool box.

Juanita Neville-Te Rito discusses how retailers can unleash the transformational power of AI.

AI guru Tim Warren discusses AI opportunities for ANZ Retail.

The retail industry is incredibly resilient and retailers are ready to embrace change. Here are 3 opportunities that retailers can embrace.

Marcella Larsen gives a run down of her experience at the inaugural SXSW in Sydney

A few weeks ago, I posted a link to an Australian ABC News report on retail giants over the pond are using AI to catch repeat...

How to utilise AI technology to reduce theft in retail stores.

Delve into the transformative potential of AI in shaping the retail landscape.

Price ticketing is one of the most inefficient tasks in retail! Automated ticketing brings simple efficiency to your process.

Effective and efficient promotional programs are essential for success. Here are 3 warning signs to look out for.

Meet POP - efficient, cost-effective product photography and video.

Retail media networks are a powerful opportunity but ensure you are treading carefully and building something that is brand-safe.