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ICYMI and what we are reading - April 2026
A curated roundup of the retail news, ideas and shifts shaping the market right now — from global headlines to the signals worth paying attention to. Designed to keep you across what matters, without the noise.

Savannah Ericson
Apr 292 min read


Retail Innovations 2026: What’s Shaping Retail Next
Retail is being reshaped by three defining forces: A Better World, Engaging Destinations and Easy Journeys. The Ebeltoft Group’s Retail Innovations 2026 report highlights the Top 50 global retail innovations from more than 300 nominations, including standout Australian and APAC retailers. RX Group’s Juanita Neville-Te Rito was part of the international judging panel selecting this year’s final list.

Juanita Neville-Te Rito
Apr 282 min read


When Leadership Moves Faster Than the System
We are throwing everything at growth. More speed. More channels. More mechanics. But the store always pays. This SYSCA explores what happens when leadership moves faster than the system and why deliberate alignment matters more than frantic activity.

Juanita Neville-Te Rito
Feb 254 min read


ReLoved. Restored. Revalued - a Freedom story
ReLoved. Restored. Revalued. is Freedom’s bold answer to retail waste—giving imperfect furniture a second life through repair, transparency, and circular design. It’s not about discount bins; it’s about redefining value on the shop floor. With skilled restoration, honest storytelling, and community impact, ReLoved proves sustainability doesn’t need to be perfect—just real, practical, and human. Retail can do better. Freedom is showing how.

Zoe Hertelendi
Nov 4, 20253 min read


Skilled People as a Retail Superpower
Skilled people are retail’s unfair advantage - especially in the Golden Quarter. When baskets spike and patience dips, it’s not attitude that makes or breaks performance, it’s capability. Product knowledge, customer sense, and operational fluency turn chaos into conversion. Train smart before peak, and your people will repay you in margin, momentum, and customer love.

Service IQ
Oct 7, 20252 min read


Fankery Review: A Sweet Little Gem in Newmarket
Tucked into Newmarket’s Osborne Lane, Fankery blends nostalgic Shanghainese flavours with modern baking flair. From mochi-filled tarts to gooey cookies, this petite bakery is full of bold personality and unforgettable treats. A must-visit for dessert lovers.

Juanita Neville-Te Rito
Jun 18, 20252 min read


How stress and anxiety affect your customers at Christmas
In this piece, Cole dives into how stress and anxiety impact customer decision-making during the holiday season, offering actionable insight

Cole Armstrong
Nov 28, 20245 min read


Mānawa Bay Outlet: The future of premium outlet shopping or just hype?
Manawa Bay promises a fresh take on outlet shopping with premium brands and smart design, but is it truly the future or just hype?

Juanita Neville-Te Rito
Oct 15, 20245 min read


We are on the search for New Zealand’s best homewares store
We’re looking for entrants to showcase retail excellence in New Zealand. Find out more and apply now.

Juanita Neville-Te Rito
Aug 30, 20232 min read


In the spotlight | Honda Outdoors
This month's spotlight is on Honda for their outdoors and power equipment network roll out.

Lisa Donaldson
May 30, 20232 min read


Introducing: Visual Merchandising Bootcamp 2023
Immersive yourself in the Design Merchants Visual Merchandising Bootcamp to learn the fundamental principles of of visual merchandising.

Juliet Borshoff
May 30, 20231 min read


Simply the best – what does good store experience look like Trans-Tasman style?
What good in-store experience looks like in trans-tasman style.

Juanita Neville-Te Rito
May 30, 20236 min read


Unlocking the Shopper Journey: Mastering the art & science of the communications hierarchy
Mastering the art & science of the communications hierarchy is essential to give your brand a positive, long-lasting customer impression.

Lisa Donaldson
May 30, 20235 min read


Pink fluffy unicorns dancing on rainbows
2016 seemed to me one of the quickest years in history. Many history making events happened (let’s not get into the wig-wearing Trump...

Juanita Neville-Te Rito
Mar 14, 20175 min read
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