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ICYMI and what we are reading - September 2026

Rad Soenarto
1 day ago
2 min read

Pink graphic with diagonal bands and white text ICYMI above in case you miss it, suggesting a recap or update

We make it easy for you to keep up to date with what's happening in the world of retail. Check out what we are reading this month and why. In case you missed it (ICYMI).


If you're after more frequent updates about what is happening in the world of retail and CX, give us a follow on LinkedIn: RX Group


Retail pay barely budges amid 'tight margins, sluggish consumer confidence'

Photograph of a person browsing for suits in store.

Retailers battling tight margins are still cutting jobs and losing their best-paid workers, dragging average pay growth down to just 1%, the sector's peak body says. Retail NZ's 2026 Wages Guide puts the average retail wage at $30.94 an hour, up 1% on last year, a marked drop from the 3.4% increase recorded a year earlier.



The Warehouse celebrates its place in NZ with ‘This is Warehouse country’

Red poster with bold white text reading THIS IS WAREHOUSE COUNTRY and a small logo on a plain background.

The campaign is anchored by a series of adverts reminding Kiwis that The Warehouse has “never missed” an important moment since 1982 – and will continue to be there for generations to come.



Woolworths explores facial recognition technology for Aussie stores

Photograph of Woolworths store signage

Woolworths has been running a trial of facial recognition technology at its New Zealand office, as the supermarket giant explores using it in its Australian stores. The technology had been tested at its support office in Auckland.



Auckland Airport seeks New Zealand brands for international terminal retail expansion

Auckland International Airport sign on a glass building reflects a jet flying under a blue sky.

Opportunities include standalone stores and brand-led concepts, alongside partnerships which connect New Zealand producers with experienced retailers.



New Zealand’s most frenzied supermarket promotions, ranked and reviewed

Collage of products on teal shapes: Disney Ooshies pack, Smeg knife block, LEGO truck, pencil sharpener, and butterfly cup.

These promotions are also not just about getting people into stores and encouraging them to spend more money, but are tapping into our “deep-seated desire to collect items and achieve a sense of completion by obtaining every item in a set”.



Signs of an economic rebound should buoy retailers

Sunlit main street with parked cars and shops, flags waving, leading to a green hillside of houses under blue sky.

Retailers can expect a more favourable trading environment ahead as recent studies show inflation in the country is easing.

The positive outlook coincides with new retail spending data showing a strong improvement in July.



What we are reading - ICYMI


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