ICYMI and what we are reading - February 2026
- Juanita Neville-Te Rito
- Feb 25
- 2 min read
We make it easy for you to keep up to date with what's happening in the world of retail. Check out what we are reading this month and why.
If you're after more frequent updates about what is happening in the world of retail and CX, give us a follow on LinkedIn: RX Group
Retail NZ claims surcharge ban ‘poorly targeted’, but customers disagree
Retail NZ has opposed the government’s proposed ban on card payment surcharges, warning it could increase costs for businesses and consumers. Consumer NZ, however, says public support for the ban is strong, with most New Zealanders believing businesses should absorb card fees.
Harvey Norman to defend class action over discredited Latitude payment plans
Harvey Norman is facing a new class action related to its promotion of Latitude’s interest free payment plans. The retailer has confirmed it intends to defend the proceedings, following earlier legal action by ASIC over misleading financial claims.
Adairs profit dives as store-driven reset continues
Adairs recorded a 33.8 per cent drop in net profit despite a 5.9 per cent rise in revenue, as clearance activity impacted margins. The retailer is continuing its reset strategy, including store network changes and brand repositioning.
Mighty Ape posts sales and profit slump, names new leadership
Mighty Ape has reported a 25 per cent decline in revenue and a net loss for the first half as it undertakes a business reset. The company cleared inventory, appointed new leadership and expects improved performance in the second half.
JB Hi-Fi Reports Record Sales
JB Hi Fi Group delivered record first half sales of $6.10 billion, with strong online growth across Australia and New Zealand. The company reported increases in EBIT and net profit, with momentum continuing into January.
How AI could kill the return to office
As companies invest heavily in AI to automate work and improve efficiency, new research suggests return to office mandates are failing to boost productivity or morale. The article argues that AI is reshaping workflows faster than traditional office models can adapt.
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