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We search the world for innovation, ideas, systems + processes that help refine, define and simplify retail business, so you can do more of what's important.
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Here comes the "fusion shopper" and the acceleration of Click and Collect
Here comes the Fusion Shopper. Shifting between online offline and BOPIS they are growing. Is your customer experience ready to deliver?
Juanita Neville-Te Rito
Aug 4, 20213 min read
Streamlining the Go To Market Process and attract, convert, and engage more customers in the process
Retailers are implementing localisation strategies to deliver the ultimate CX. But how do they do this without breaking their team?
Juanita Neville-Te Rito
Jun 8, 20214 min read
So long to physical fashion, now it is digital.
GUEST BLOG Vanessa Thompson, Founder and Director of Unravelled, has been working in the New Zealand fashion industry for more than a...
Juanita Neville-Te Rito
Aug 27, 20203 min read
How to add a vital human touch in the COVID experience – a brand concierge
Andy Gollings is CEO and Director of Red Badge Group. You will have seen them in action deploying their expertise in people management at...
Juanita Neville-Te Rito
Apr 22, 20204 min read
Turn your queues into a competitive advantage
By Jinene Clark, GM at Safer Lines Queue Management Software for Retailers “I love standing in line,” said no one. Ever. And yet, in this...
Juanita Neville-Te Rito
Apr 22, 20204 min read
The Peak-End – What drives customers' memory of an experience?
We are delighted to have Cole Armstrong, Director of behavioural insights agency NeuroSpot as a guest this week to explore the peak-end...
Juanita Neville-Te Rito
Jul 4, 20195 min read
DTC Disruptors – Learning from the new kids on the block
In our last piece, we explored the DTC disruptors leading the charge in our new retail normal. These incredibly agile retailers don’t...
Juanita Neville-Te Rito
Mar 14, 20197 min read
DTC goes next level - Part one
Recently someone asked me what a DTC brand was? It gets bandied about a lot and they weren’t sure they really understood. Is Kathmandu a...
Juanita Neville-Te Rito
Mar 14, 20197 min read
Testing the Waters of Experience
Kiwi retailers are now fighting harder than ever to connect with customers in an ecosystem that is proliferated with international brands...
Juanita Neville-Te Rito
Dec 11, 20186 min read
Pureplays Reinvent the Store
Originally published November 2018 Inside Retail Australia Guest writer: Pippa Kulmar: Co-Director Retail Oasis, Australia At the moment,...
Juanita Neville-Te Rito
Dec 10, 20184 min read
Every Little Step You Take
Even the smallest things are helpful when working towards a goal. Plastic-free July this year inspired me to start working towards living...
Juanita Neville-Te Rito
Dec 10, 20184 min read
The ultimate in convenience stores
I am still bruised and suffering from FOMO. Earlier in the year when we in NZ were either bunkering down through tropical storms of...
Juanita Neville-Te Rito
May 8, 20183 min read
Out: Ruthlessness In: Co-opertition
I wrote this piece in late October when I was doing my best attempt at a middle-aged Marigold Hotel experience with my husband (sans...
Juanita Neville-Te Rito
Dec 18, 20173 min read
New world order. Mobile first or mobile only?
I have spent the last week hanging in my favourite part of the world (after New York), Waiheke Island. I have a gorgeous friend who...
Juanita Neville-Te Rito
Nov 23, 20174 min read
Vomit reality in the shopping cart
Check out the IKEA VR store here The Ikea virtual reality store was about bringing online shopping to life in a new, interactive way. An...
Juanita Neville-Te Rito
Jul 18, 20174 min read
Have your cake and eat it too
This is my third year of reviewing the joy and distress that marks another year of my existence on this planet #makingretailhappen...
Juanita Neville-Te Rito
May 15, 20174 min read
A dollar each way
Believe it or not, but the other day I had to clip a retailer behind the ears because he believed that their business was still suffering...
Juanita Neville-Te Rito
Mar 15, 20174 min read
Pink fluffy unicorns dancing on rainbows
2016 seemed to me one of the quickest years in history. Many history making events happened (let’s not get into the wig-wearing Trump...
Juanita Neville-Te Rito
Mar 14, 20175 min read
Bring yourself
Have you ever had that experience when you are staying in a hotel and you say “I love this bed (pillows/sheets/whatever) so much. I wish...
Juanita Neville-Te Rito
Oct 4, 20165 min read
Reward or not to reward? That is the question
Truth be told I am a great shopper. An outstanding shopper. Some would say a world-class endurance shopper. I am also an avid loyalty...
Juanita Neville-Te Rito
Sep 16, 20164 min read
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