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Retail Reboot: How to Webinar 4 - Back to Business

Massey University, in conjunction with a range of industry partners including RetailX and Retail NZ, is here to help provide some guidance and reassurance as we pivot to the new normal.

We are now back to business and a brave new world in Level 2. There are a whole bunch of processes and procedures that need to be followed in order to reopen your store safely and we also need to ensure that our environment makes customers feel safe. But how do you balance having a shopping environment that inspires and engages shoppers? Our experts are here to help you safely convert shoppers into buyers.


Juanita Neville-Te Rito - Managing Director and Founder, RetailX is an experienced global marketer and retail business extraordinaire. Having held C-Suite Executive positions with some of Australia’s and New Zealand’s largest retailers, she created RetailX to enhance the world of retail, by working alongside businesses of every size to innovate and create world-leading, profitable retail concepts.

Lisa Donaldson – Retail Experience Director, RetailX is one of NZ’s foremost experts at designing and optimising retail spaces balancing the flow between merchandise, operations and marketing to capture the shopper's imagination.

Lisa has held senior leadership roles for some of NZ top retail brands. She continues to combine the art and science of retail always applying a pragmatic, business-savvy approach.


  • How to re-plan shoppers’ entry to your store

  • Reviewing and modifying your store set up plus continuing to adapt and change

  • Balancing services - Contactless pick-up and an open shopfront

  • Health and safety protocols and your team’s environment

  • Contact tracing

  • Effective signage, messaging and support equipment


  • When you register, you will be given an opportunity to put questions in advance to the presenters; these will be used to inform their presentations

  • During the talks, you will also be able to submit written questions


Reboot Retail How-to FREE webinar series

WEBINAR 4: Retail store experiences

DATE: Wednesday 20 May

TIME : 11am - 12 noon


You will receive this when you register.

· The session will be recorded if you cannot attend live.

· Links to previously recorded webinars will also be given when you register

Brought to you by the Centre for Advanced Retail Studies

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