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In this must-read by Feedback ASAP founder Phil Prosser, discover how leading retailers are turning customer feedback into a commercial growth engine. Forget chasing NPS - this is about real-time action, smarter training, and using CX to drive ATV, justify pricing, and boost ROI. If your CX program isn’t helping your frontline win, it’s not working. It’s time to go from data-rich to results-driven.

ANZ retail expert Juanita Neville-Te Rito reveals peak season strategies that work. While Temu captures one in six Kiwis, smart retailers are creating emotional connections. Discover how Chemist Warehouse uses AI, Kmart leads with affordable fashion, and Chick-fil-A's micro-moments drive loyalty. Essential reading before IKEA opens in October and raises the retail bar across New Zealand.

Peak season success starts now. With talent tight and the clock ticking, August is your critical hiring window. Retailworld shares why waiting until September might be too late - and how to build a team that’s trained, ready, and customer-focused by Labour Weekend.

ICYMI: From surcharges being banned to bottle recycling trials, Paper Plus’ comeback, and Noel Leeming facing charges, here’s what’s shaping retail this month. Plus, Michael Hill’s passing, Tesla’s retro diner, and Temu’s local seller play.

Guest article | Celeste McCormick, Senior Account Manager & John Waltmann, Industry Manager – Retail, Google New Zealand Friends of RX,...

You're not just good at marketing. You get  retail. You understand customers. You love a data-led insight and you know how to turn a...

Tucked into Newmarket’s Osborne Lane, Fankery blends nostalgic Shanghainese flavours with modern baking flair. From mochi-filled tarts to gooey cookies, this petite bakery is full of bold personality and unforgettable treats. A must-visit for dessert lovers.

From retail awards returning and Amazon’s B2B launch, to facial recognition tech, viral toys, and AI pilots from Starbucks. ICYMI, here’s what’s been shaping the landscape across Aotearoa, Australia, and beyond.

Discover the future of retail through RX Group’s insights from NRF’s Big Show Asia Pacific in Singapore. From FairPrice’s AI-powered smart carts to live commerce innovations by BeLive, this blog unpacks the tech, trends, and takeaways shaping APAC’s dynamic retail scene. With highlights from our Kiwi retailer delegation and study tour, it’s a must-read for brands eyeing growth across Asia. #RetailInnovation #NRFAPAC #FutureOfRetail

The customer is our North Star” means nothing if teams can’t act on insight. TruRating turns real-time feedback into measurable action - so store teams know what’s working, what’s not, and what to do next. Clear signals. Real results.

Target Furniture’s Kristian Reinbach joined RX’s delegation to NRF APAC to uncover what’s next in retail. From AI-driven planning to synthetic audiences and customer-first innovations, his key takeaways offer a playbook for future-focused retailers ready to evolve.

Introducing Kim Gillis our newly appointed Project Manager – Marketing & Retail Operations,

From Woolworths closures to Amazon’s AI-powered ‘Buy For Me’ tool, the retail world isn’t slowing down. In April/May, we saw major shifts across brand loyalty, discount retail, and digital innovation - plus a big win for NZ beauty brand Raaie. ICYMI, here’s what’s been shaping the landscape across Aotearoa, Australia, and beyond.

Caught in the chaos of yet another retail reset? As global trade tensions disrupt supply chains and Christmas prep teeters on uncertainty, ANZ retailers face tough choices. From pricing pressure to sourcing headaches, the new normal is anything but. If your business is struggling to adapt or looking to grow despite the madness, we’re here to help you navigate, pivot, and thrive in a world where retail rules are constantly being rewritten.

Discover why NRF Asia Pacific is a must-attend event for ANZ retailers. Explore cutting-edge retail concepts from the 2025 Ebeltoft Retail Innovations Report, including immersive experiences from Singapore's most forward-thinking stores. Join us to unlock growth opportunities across the Asia Pacific and stay ahead in a rapidly changing retail landscape.

ICYMI: Klarna revives Laybuy, Temu goes local, AI hits H&M, and more retail shifts worth knowing. Read the March roundup.

Temu is winning over ANZ shoppers fast. Here’s who’s buying, why it matters, and what retailers need to know now.

Generative AI in retail: all talk, little action? Key takeaways from the NORA Summit + where retailers can start for real impact.

Your weekly pulse on retail in Australia and New Zealand. WE 9 March 2025 delivering a sharp, insightful recap of the biggest headlines shap

Your weekly pulse on retail in Australia and New Zealand. WE 23 Feb 2025.