Omni-channel means nothing to the shopper
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I was delighted to be invited to speak at two different conferences last week about the emerging consumer, how their shopping experiences...
lisad71
- Jun 17, 2015
- 3 min
CX - The retail X factor
Shopping experiences are being transformed. They are being altered by technology, and new expectations are being set by non-retail...
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lisad71
- Jun 3, 2015
- 5 min
Internation retailers on NZ shores
Fiona Kerr has the good fortune to be an Account Director at retail specialist agency, Hotfoot and regularly gives thanks that shopping...
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lisad71
- May 20, 2015
- 5 min
Big think, think big
Image Credit - Nextup Asia Gosh you’ve got to love digital hijacking to give you a laugh for the day. This week is the Harcourt’s Annual...
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lisad71
- May 6, 2015
- 4 min
No longer sixteen candles
This is my second year of reviewing the joy (and distress) that has marked another year on this planet. I have just celebrated an...
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lisad71
- Apr 22, 2015
- 4 min
It's a mad world
Every now and then you need to do something utterly mad, outrageous and fun otherwise you will go MAD yourself. For years experiential...
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lisad71
- Apr 15, 2015
- 3 min
Target new concept store retail experience - observations
The Retail Geek Guest Blog… And here you have it, the promised new concept Target, Brisbane retail experience observations, as defined by...
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lisad71
- Apr 8, 2015
- 4 min
The value equation
It was hardly surprising when the economic downturn resulted in the rise of a more value-conscious shopper but perhaps a few eyebrows are...
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lisad71
- Mar 25, 2015
- 3 min
Retail stores: The new black
Intuitively we know that at the heart of CX is emotional engagement that is delivered at every single shopper touchpoint. Emotional...
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lisad71
- Mar 11, 2015
- 3 min
2015 Year of CX
Customer Experience,or CX given everything needs an acronym is not new news. It’s been front of my mind and in my tirades for years. But...
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lisad71
- Feb 13, 2015
- 4 min
Lipstick on a pig
Sometimes it’s good to be reminded that if you put lipstick on a pig, it is still a pig! It’s this time of the year - post-beach lounging...
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lisad71
- Jan 29, 2015
- 4 min
The grinch of post-grinch shopping
When you’ve been in retail for as long as I have, or perhaps even longer, there are a few emotions specific to the holiday season you...
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lisad71
- Dec 11, 2014
- 5 min
It's beginning to look a lot like Christmas... But what have we done?
Carnage in the Farmer’s toy aisle on the One Day Sale 25% off toys, Thursday 4 December If like me you watched the Black Friday madness...
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lisad71
- Dec 3, 2014
- 3 min
Subscribing to success
This week we are delighted to once again share some pearls of retail wisdom from NYC based raconteur and thought provocateur Jon Bird....
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lisad71
- Nov 24, 2014
- 5 min
One retailer's trash is another retailer's treasure
Retailing excellence is centered around creating extraordinary, engaging experiences for shoppers. I recently read a survey by Wharton...
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lisad71
- Nov 13, 2014
- 4 min
Tasty morsels of retail magic
I’m sure you will have heard the fuss over a small independent New Zealand company which has taken New Zealand by storm, creating...
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lisad71
- Oct 31, 2014
- 5 min
Kink your think - connecting the connected part 3
Many a retailer is baffled about how to do things differently with “their lot.” It takes a brave, imaginative and clever soul to think...
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lisad71
- Oct 23, 2014
- 4 min
Standing out amidst the noise - connecting the connected part 2
Kiwis have well and truly embraced internet shopping. According to recent Neilson online shopping data, New Zealanders shopping online...
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lisad71
- Oct 16, 2014
- 4 min
Connecting with the connected
It is daunting trying to prioritise your approach as a retailer with today’s customer in their connected world. Especially with the...
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lisad71
- Oct 1, 2014
- 5 min
Surprise Christmas is coming
It’s utterly fascinating how Christmas creeps up on unsuspecting retailers. In a world of many uncertainties one thing you can predict...
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lisad71
- Sep 25, 2014
- 3 min
Transparency and simplicity: a retail round up.
Recently I have been surprised and delighted to see the return of round number pricing in retail. The more common practice is to price...
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lisad71
- Sep 17, 2014
- 3 min
A new twist on age old concepts
Last week I explored the deep, individual connections two Stockholm retailers had on the cycling category. This week, still in...
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lisad71
- Sep 10, 2014
- 3 min
The winner takes it all
Stockholm proved to be a surprising little pocket of retail brilliance and independent thinking that I certainly had not been prepared...
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